Summary:
Our client is a leading food and beverage group with a growing presence across Southeast Asia. Guided by strong values, it focuses on delivering quality products, fostering innovation, and building sustainable growth while creating enjoyable experiences for consumers.
Role & Responsibilities:
The IT Operations Governance Manager is responsible for developing, implementing, and maintaining governance frameworks to ensure effective, efficient, and compliant IT operations.
This role oversees policy enforcement, risk management, compliance monitoring, process improvement, and alignment with regulatory and organisational standards across IT operational functions.
Governance Frameworks: Design, implement, and manage IT operations governance models, frameworks, and policies that align with corporate strategy and compliance requirements.
Compliance & Risk Management: Monitor adherence to internal policies, regulatory standards (e.g., SOX, GDPR, ISO 27001, COBIT), and IT best practices.
Performance Monitoring: Define and track key performance indicators (KPIs) and service level agreements (SLAs) for IT operations; provide regular reporting and insights to leadership.
Change Management Oversight: Govern change management processes to ensure minimal risk to operations and ensure compliance with change control policies.
Process Improvement: Lead continuous improvement initiatives across IT operations, leveraging ITIL and other industry frameworks.
Audit & Reporting: Prepare for and support internal and external audits; provide documentation and responses as required.
Stakeholder Collaboration: Work closely with IT leadership, service delivery teams, security, compliance, and business units to ensure alignment and effective governance.
Tooling & Automation: Recommend and implement governance tools and technologies to streamline compliance, documentation, and performance tracking.
Requirements:
- Bachelor’s degree in computer science, Information Systems, or related field (Master’s preferred).
- 5+ years of experience in IT operations, governance, risk, or compliance roles.
- Strong knowledge of IT frameworks such as ITIL, COBIT, NIST, ISO 27001.
- Experience with ITSM tools (e.g., ServiceNow, BMC Remedy).
- Understanding of regulatory requirements (SOX, GDPR, HIPAA, etc.).
- Excellent communication, leadership, and stakeholder management skills.
- Certification(s) preferred: ITIL, COBIT, CISA, CGEIT, PMP, or equivalent.
- Experience in cloud governance (AWS, Azure, GCP).
- Familiarity with Agile or DevOps environments.
- Exposure to enterprise risk management (ERM) systems.