Job Summary:
The MIS (Management Information System) is responsible for managing the workforce management processes, including data collection used for decision making and coordination, control, analysis, and visualization of information in the organization. In addition, this position also serves as the central point of contact for supervisors and senior management about service level information and KPI reporting. This position reports directly to the Workforce Supervisor.
- Prepares dashboards and detailed performance reports (daily, weekly, monthly)
- Analyzes WFM and operational data to identify, gaps and improvement areas
- Supports decision-making with actionable insight and ad hoc reporting for leadership.
Key responsibilities:
- A WFM Role responsible for driving critical business decisions by analyzing metrics and designing reports
- Responsible for the analysis of historical performance
- Designing and automation complex reports
- Ensure all tasks are completed on time and adjust schedules as necessary to accommodate changes in priorities or deadlines
- Assist supervisory and management in understanding the impact of events that occur throughout the day/week
- Flexible in accepting assigned tasks to meet business needs (within WFM functions)
- Provide regular feedback to the Operations and Workforce team to improve upon short-range planning precision
- Regular, consistent, and punctual attendance
- Must be able to work any hours assigned to support 24/7 operations and render overtime if needed
- Build strong interpersonal relationships with internal and external clients
- Work independently as well as in a team environment
Qualifications & Desired Skills:
Experience/Skills:
- Ability to analyze and interpret moderately complex data using workforce management software
- Ability to work with peers and other teams to achieve performance goals and objectives
- Proficient personal computer skills including Microsoft Office
Job Type: Full-time
Pay: Php40,000.00 - Php45,000.00 per month
Benefits:
- Paid training
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
Work Location: In person