Join our team as a Healthcare BPO Agent and play a vital role in assisting patients and healthcare providers. You’ll handle customer inquiries, insurance verification, billing questions, and basic medical-related concerns (non-clinical). This is a great opportunity for individuals looking to start a career in the growing healthcare support industry — no prior BPO experience required!
Key Responsibilities:
- Respond to inbound calls regarding healthcare plans, benefits, and billing.
- Provide accurate information on insurance claims and medical coverage.
- Verify patient data and update account information.
- Ensure all interactions comply with healthcare and data privacy regulations (e.g., HIPAA).
- Maintain a positive and professional tone with every interaction.
- Meet performance goals in quality and efficiency.
Qualifications:
- At least 2nd year college level (any course).
- No BPO experience needed – freshers are welcome!
- Strong English communication skills (verbal and written).
- Willing to work on shifting schedules, including graveyard and holidays.
- Must be comfortable working with computers and navigating multiple systems.
- Willing to work onsite (location based on company posting).
What We Offer:
- Paid training and continuous learning.
- Competitive salary package and healthcare benefits.
- Performance incentives and night differential.
- Clear path for career advancement.
- A stable and supportive work environment.
Job Types: Full-time, Permanent
Pay: Php17,000.00 - Php20,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
Work Location: In person