Onboarding Documents Associate

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.

About the Role

We’re hiring a detail-focused and process-oriented Document Submissions Associate to join our core operations team. In this role, you’ll help ensure a seamless onboarding experience by reviewing and validating documents submitted by healthcare professionals who want to join our platform.

As a key member of the Document Associate team, you’ll review a variety of credentials and compliance documents. Your work directly influences the quality, speed, and safety of our onboarding process—helping professionals get to work quickly and allowing facilities to hire without delay.

Key Responsibilities

• Review and validate essential onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines.

• Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts—acting on real-time prioritization.

• Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects.

• Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency.

• Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows. Communicate clearly via Slack and other internal tools.

• Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making.

• Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals.

What We're Looking For

• Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service.

• Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records).

• A sharp eye for detail—you catch inconsistencies others might overlook.

• Confidence in making timely decisions, even in gray areas.

• Strong written communication skills and the ability to simplify complex topics.

• Highly organized and dependable, with a strong sense of ownership and urgency.

• Demonstrated success in fast-paced, fully remote work environments.

• Comfortable using tools like Slack, Zendesk, Google Sheets, and task management platforms.

• Ability to work independently while effectively collaborating with other teams.

• Experience with Quality Assurance (QA) work is a plus.

Technical & Workspace Requirements

• Residing in the Asia-Pacific region.

• Wired internet connection with a minimum of 15 Mbps download speed.

• Minimum system specifications:

  • CPU: Intel i5 (8th gen+) / AMD Ryzen 5 (2000 series+) / Apple M1 or newer

  • RAM: 12 GB (16 GB recommended)

• Quiet, professional home workspace

• Noise-canceling headset and a stable internet/power backup setup