We are looking for an Operations & Automation Coordinator who is highly organized, tech-savvy, and driven to bring clarity and efficiency to fast-moving environments. In this role, you’ll work closely with the Director to streamline internal systems, document workflows, and implement automation solutions that help the business scale smoothly.
This is a hybrid role, ideally with working hours that overlap with 5:00 AM–6:00 PM UK time.
Your Client:
Join a fast-growing, remote-first startup focused on streamlining global business operations. With a lean, agile team and a strong emphasis on systems, automation, and documentation, your client offers a dynamic environment where structure meets innovation. This is a place where proactive problem-solvers and systems thinkers can make a real impact from day one.
To be successful in this role, you must have experience with the following:
- At 3 years of experience in an operations support, systems assistant, or tech virtual assistant role.
- Strong process-oriented mindset with excellent organizational skills and the ability to identify and implement workflow improvements.
- Practical experience using workflow and automation tools such as Zapier, HubSpot, Office 365, OneDrive, Outlook, AI Agents, Microsoft Teams, or Power Automate.
- Confident in documenting Standard Operating Procedures (SOPs) and troubleshooting gaps in systems or processes.
- A proactive, solutions-focused attitude with a willingness to adapt in a fast-paced, evolving environment.
- Strong English comprehension and professional writing skills, with the ability to communicate clearly and efficiently.
Some of the activities you will be involved in will include:
- Document and visualize business processes by creating clear and structured SOPs, flowcharts, checklists, and templates.
- Develop internal resources such as onboarding guides, KYC documentation templates, folder structures, and naming conventions to support operational consistency.
- Utilize tools like Zapier, Power Automate, and other automation platforms to streamline repetitive or manual tasks across business functions.
- Support the organization and alignment of content workflows—including blogs, social media (e.g. Instagram), newsletters, and email campaigns—by developing unified SOPs and editorial calendars.
- Set up, manage, and maintain shared tracking tools and documents using platforms like Google Sheets, Notion, and OneDrive to ensure visibility and accountability.
- Collaborate cross-functionally with various team members to support integrated operations and ensure smooth handoffs across departments.
- Contribute to the ongoing development and optimization of CRM systems, automation workflows, and SOPs, especially within HubSpot and client management processes.
- Participate in process improvement initiatives by identifying inefficiencies and recommending scalable solutions.
Benefits of working with us:
- HMO plus 1 FREE dependent from day one!
- Life and Accidental Death Insurance
- Dental benefits
- 20 days of annual leave
- 10 days of sick leave
- Follow UK public holidays
- Excellent work-life balance
- Birthday lunches
- Employee Appreciation Day getaway party
- Welcome gift on your first day!
If you're looking to elevate your career while enjoying exceptional benefits, this position is ideal for you! Don’t wait — apply today!
Job Types: Full-time, Permanent
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Late shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
Work Location: In person