Company Description
Balsam Brands is a global eCommerce retailer with roots in holiday and home décor. Our flagship brand is Balsam Hill™, the world’s leading retailer of artificial Christmas trees and holiday décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have an impact in a people-first company that values relationship-building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Canada, Ireland, and the Philippines.
The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our communities. When you join Balsam Brands, you’ll find a culture of caring people doing challenging work while building a welcoming workplace.
- Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
- Balsam Brands on Instagram: https://www.instagram.com/balsam_brands/
- Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes
At Balsam Brands, we like to think of our people-first culture as more than just a tagline. It's the heart of our company. In fact, our Philippine ROHQ being recognized as one of the Philippines' Best Work Places by the prestigious Great Place To Work organization is a testament to this.
We know that you need to feel comfortable in your work environment, so we make sure that everyone in the team is supported and cared for. Team Manila has been working from home since 2010, with occasional in-person meet-ups and events to help build relationships and foster camaraderie.
Team Manila represents nearly every function in the company—from Marketing to Operations and everything in between. Everyone gets to enjoy company-issued laptops and full employee benefits, including HMO coverage, mental health support, paid time off, 13th-month pay, and many more. The company trips, wellness benefits, and other perks are just the cherry on top of our permanent work-from-home setup.
- Balsam International on Facebook: https://www.facebook.com/BalsamInternationalPH
- Balsam International on LinkedIn: https://www.linkedin.com/company/balsam-international-unlimited
At Balsam International, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam International is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Job Description
We’re looking for a contractual Operations Data Coordinator to support our order management process this holiday season. In this role, you’ll coordinate with our logistics and customer service teams to help resolve shipping issues, track order status, and make sure everything ships out on time. This is a great fit if you’re tech-comfortable, detail-oriented, and able to stay focused in a fast-paced setup. You’ll be chatting with teammates daily, using internal tools, and working with warehouses across time zones.
Take Note: Contractor roles are engaged via the Upwork platform, which includes time tracking for logged work hours. Only applicants willing to engage via Upwork may apply. Check out https://www.upwork.com/ for more details.
What you'll be doing:
Customer Service & Order Processing
Acts as the primary point of contact for all Customer Service teams.
Resolves shipment escalations through assigned case tasks.
Ensures all site and marketplace orders are processed according to requirements.
Monitors and verifies daily on-time shipments from all warehouse partners.
Data & Process Compliance
Follows routine procedures and systematically works through the company’s file management system.
Corresponds with warehouses to investigate errors and troubleshoot order irregularities.
Cross-Functional Coordination
Handles day-to-day liaison tasks between the Boise Operations team and warehouse partners, ensuring alignment on priorities and issue resolution.
Other Duties and Responsibilities
- Performs other duties that may be assigned from time to time.
What you bring to the table:
Bachelor’s degree in any field.
A minimum of one (1) year of relevant work experience is a plus, particularly experience in a BPO company.
Must be willing to work a graveyard shift (night shift) as necessary.
Strong communication skills, both written and oral, with the ability to work effectively in a team, manage tasks, and deliver results.
Ability to work under pressure and adhere to guidelines, which include the following:
Working lunch (but with a shortened shift) during busy days/weeks
Split shifts as needed based on business demand (peak weeks)
Adherence to lunch and paid break schedules
Detail-oriented problem solver with strong analytical skills.
Tech-savvy and comfortable using digital tools (email, chat, task apps).
Effective multitasker with strong prioritization skills.
Proactive communicator who asks questions when needed.
Remote work experience is a plus.
Our must-haves:
Applications of past seasonal hires who relocated outside of our allowed areas will be evaluated based on their current location and performance during their time in Balsam.
Must not have any planned trips or long vacations between August 2025 and January 2026, especially during the holidays.
Must not have other work/employment commitments between August 2025 and January 2026.
Must have a dedicated, functional laptop/desktop that meets the following specifications:
For Windows users:
OS Windows 7—64 bit or higher
Processor: Intel or AMD Dual Core with 2.0 GHZ up, Intel Core i3 or better
Working MS Office 365 or any version
RAM/Memory: 4GB or higher
Storage: 128 SSD or 250GB HDD or higher
For Mac users:
Processor: Intel Core i3/i5/M series
Updated Mac OS
Working MS Office 365 or Apple built-in apps
Memory: 4GB or higher
Storage: 128GB or higher for SSD, 250GB+ for HDD
Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS. Proof of subscription will be required.
Must have contingency plans in the event of any power outages, connection disruptions, or related circumstances.
Must be willing and able to work on a flexible schedule depending on the business needs. Shift adjustment requests will not be accommodated.
Location: The Operations Data Coordinator (Contract) position is a remote contractual position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.
Note: An online assessment will also be part of the recruitment process.
Status: This is a contractual, home-based job that requires a scheduled eight (8) hours of full-time, dedicated work daily, five days a week. Given the role’s contractual nature, there will be no benefits. Paid overtime may be required. If performance is up to standard, the contract will be effective from August 2025 to December 2025. Note that the contract may be shortened or extended depending on the needs of the business.
Hardware Provision: Company-issued Laptop will not be provided.
Additional Information
All your information will be kept confidential according to EEO guidelines.