Job Description:
- Make outbound calls to potential clients who have expressed interest in legal services or may benefit from our assistance.
- Qualify leads by gathering necessary information about their case or legal needs.
- Clearly communicate the value of our legal services and answer basic inquiries.
- Schedule appointments or consultations with our attorneys.
- Maintain detailed and accurate records of all interactions in the CRM system.
- Follow up with prospects who have shown interest but have not yet scheduled an appointment.
- Collaborate with the marketing team to align on outreach strategies and messaging.
- Meet or exceed weekly and monthly performance targets for calls and appointments set.
Requirements:
- Experience in Outbound Calling or Sales:
-1–3 years of experience in a call center, legal intake, sales, or client outreach role, preferably in a legal or service-based industry.
- Strong Communication Skills:
-Excellent verbal communication and active listening skills.
-Ability to explain legal services clearly and professionally to a non-legal audience.
- Client-Centered Approach:
-Empathetic and patient demeanor with a focus on understanding client needs.
-Ability to build trust quickly and establish rapport over the phone.
- Organizational and Time Management Skills:
-Comfortable managing a high volume of outbound calls and follow-ups.
-Strong attention to detail in record-keeping and case intake.
- Technical Proficiency:
-Experience using CRM systems (e.g., Salesforce, Clio, HubSpot) to track and update client interactions.
-Proficient in Microsoft Office or Google Workspace tools.
- Results-Driven:
-Proven ability to meet or exceed performance targets, including appointment setting and lead conversion rates.
- Team Collaboration:
-Ability to work closely with legal and marketing teams to align on goals, messaging, and client qualification standards.
- Legal or Claims Industry Knowledge (Preferred):
-Familiarity with legal terminology or experience in a law firm, legal intake, or insurance claims environment is a plus.
Job Type: Full-time
Pay: From Php150.00 per hour
Expected hours: 40 per week
Work Location: In person
Expected Start Date: 07/31/2025