Position: Patient Scheduler – Mid Level

Job Description:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 Answer incoming calls and respond to patient inquiries in a professional and empathetic manner

 Schedule, reschedule, and cancel appointments for Providers using Practice scheduling software

 Verify patient information and update electronic health records (EHR) as needed

 Coordinate with clinical staff to optimize scheduling and provider availability

 Handle referrals and assist new patients with onboarding and intake forms

 Collect all relevant clinical and administrative information, including demographics, insurance details, intake

assessments, and any additional documentation as required.

 Maintain confidentiality and comply with HIPAA and all applicable privacy and data security regulations

 Communicate effectively with patients, providers, and support staff regarding scheduling logistics

 Support front office operations as needed (insurance verification, billing coordination, etc.)

 Demonstrate professionalism, cultural sensitivity, and respect in all interactions with clients, colleagues, and

community partners, fostering an inclusive and supportive environment.

 Maintain regular, reliable, and punctual attendance as an essential function of the role.

 Accurately complete and process all required intake paperwork for new clients in a timely manner, following

established protocols and compliance standards.

Key Qualifications:

 Proficiency with scheduling and EHR systems

 Familiarity with insurance verification and behavioral health benefits

 Knowledge of HIPAA regulations and behavioral health terminology preferred

 At least 3 years of experience in mental health or a related setting

 Strong communication, organizational, and customer service skills

 Strong commitment to confidentiality and professionalism

 Ability to manage multiple tasks in a fast-paced environment

 Comfortable communicating with individuals experiencing emotional distress or mental health challenges

Job Type: Full-time

Pay: Php30,000.00 - Php40,000.00 per month

Benefits:

Schedule:

Experience:

Work Location: Remote

Patient Scheduler

Scheduler & Patient Coordinator