Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate, Customer Care!
In this role, you will support one of the health information management companies in the US by doing outbound calling for retrieval of medical records/charts a health plan required.
Responsibilities
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Expertly and promptly contact health providers’ offices to accurately verify providers specific information and schedule a retrieval
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Use of CRM tools & collecting/documenting detailed information
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Persuade providers to send records and offer alternatives if challenges arise, until a successful records retrieval
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Utilize tools and resources appropriately with very high accuracy to efficiently retrieved medical records
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Share observations and recommendations on how the process and tools can be improved that will drive better productivity and efficiency
Qualifications we seek in you!
Minimum Qualifications / Skills
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At legal age by the time of application
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High School / Senior High School (K-12 curriculum) graduates are accepted
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Ability to perform in a fast-paced and high-volume service center
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Ability to multi-task alongside compliance to the process
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Shall pose no challenges in adhering to work schedules
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Flexible to work in any schedule
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Excellent data entry skills and detail oriented
Preferred Qualifications/ Skills
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Able to demonstrate understanding while improving chance to retrieve medical records
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Has previous experience in providers outbound calling, preferred but not required.
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Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
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Displays excellent problem solving and decision-making skills
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Proficient computer skills and attention to detail
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Negotiation and analytical skills
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High level of integrity
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Ability to multi-task
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.