A Reservation Associate is responsible in communicating with prospective guests to persuade them to book a room in our property and pursue all leads generated by marketing efforts, including inquiries through email and online hotel booking sites and other channels.
· Understands and implements reservation policy manual, service standards, standard operating procedures, and related documentation.
· Opens and closes the availability as and when required of hotel in all the GDS (Global Distribution System) channels, IDS (Internet Distribution System) channels and on the hotel website.
· Processes deposits, cancellations, modifications and promptly endorses information to the front office.
· Processes reservations from corporate, travel agencies, personal accounts via e-mail, phone or fax.
· Adheres to the credit policy of the hotel and how to code each reservation.
Job Types: Full-time, Permanent
Pay: Php13,300.00 - Php14,000.00 per month
Benefits:
- Company events
- Opportunities for promotion
- Paid training
- Pay raise
Ability to commute/relocate:
- Davao City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Hospitality: 1 year (Preferred)
Work Location: In person