Sales Manager, Small Business

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Sales Manager for the small business segment at Dialpad, you will lead a team focused on driving growth and expanding our client base. Your role will involve engaging with potential customers, understanding their unique needs, and delivering effective solutions. You will collaborate with various teams, including Sales, Marketing, Product Development, and Management, to ensure alignment with the company’s growth objectives. Coaching your team to achieve both short- and long-term goals and recruiting top talent will be essential aspects of your position. By leveraging market insights and data-driven strategies, you will build strong relationships with clients to foster business growth. 

You’re an energetic and motivated sales professional who thrives in a fast-paced environment. You’re passionate about helping businesses transform their communications and are excited to partner with channel teams to unlock growth opportunities. You’re resourceful, collaborative, and driven by results, making you an asset to the team.

In this role, you will oversee outreach efforts and lead a team of account executives while working closely with Marketing and Sales to drive lead generation. With flexibility for remote work and regular in-person team activities, you will have the opportunity to shape our business development efforts and contribute to the organization’s continued success.

This position reports to our Area Vice President, Manila Sales, and is based in our Pasig City, Metro Manila Office.  

Our Small Business sales team is essential to Dialpad's revenue growth and customer acquisition strategy. This team focuses on driving sales by leveraging channel leads and uncovering market opportunities to introduce Dialpad to new customers. Collaborating closely with Channel Partners, Sales Engineers, and Sales Managers, the VSB Sales team continually optimizes the sales process for efficiency and effectiveness.

What you’ll do

• Lead and oversee the initial contact and lead qualification process, ensuring a steady flow of high-quality leads for the team.
• Develop and implement tailored outreach strategies that effectively communicate the value proposition to various market segments.
• Collaborate closely with the Marketing and Sales teams to align messaging and campaign strategies, ensuring consistency and maximizing impact.
• Conduct in-depth research on industry trends and client needs, guiding the team to enhance outreach effectiveness.
• Provide mentorship and guidance to Small Business Sales Specialists, fostering their professional growth and optimizing team performance.
• Regularly prepare and deliver comprehensive reports to the Philippine Sales Leader, updating on team activities, progress, and performance metrics, ensuring alignment with organizational goals and strategies.

Skills you’ll bring

• Strong leadership abilities with a proven track record of guiding and motivating teams to achieve targets and objectives, including at least 2 years of managerial experience in managing Sales Account Executives.
• Exceptional verbal and written communication skills, enabling effective collaboration with internal teams and external clients.
• Proficiency in strategic planning and execution, with the ability to develop and implement tailored outreach strategies to drive results.
• Analytical mindset with the capability to conduct thorough research on industry trends and client needs, informing data-driven decision-making.
• Strong organizational skills and attention to detail, ensuring efficient management of lead qualification processes and pipeline development.
• Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and maintaining a high level of productivity.
• Previous experience in business development or sales roles, preferably within the technology or telecommunications industry, is advantageous.
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
• Able to work in a HYBRID setup (3x a week onsite).
• Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
• Excellent internet connectivity required.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.