The Sales Order Specialist generates quotes and enters order information into relevant systems, supporting the quote to billing processes. They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for sophisticated requests and specialty accounts (may included implementation of Service Level Agreement). The successful candidate is responsible for the order process for a designated group of customers or a designated geographical area; meeting requirements in an accurate and timely manner, providing expertise to customers in all related matters, thereby delivering customer satisfaction whilst ensuring that the company's goals and objectives are met.
Job Responsibilities:
- Handle order processing for select products, ensuring timely and accurate fulfillment, and call out any delays as needed.
- Maintain quality and efficiency standards, and handle internal customer queries expertly.
- Collaborate with team members to meet customer requirements and attend team meetings.
- Responsible for online maintenance, subscription lapsing, and access issues, and support billing team with invoice validation.
- Creation and modification of customer master data
- Meet agreed volume, service and quality targets
Qualifications:
- 1-2 years of significant work experience
- Graduate/post-graduate in related field such as Commerce or Accounting. Experience candidates should have prior OMS experience.
Required Skills:
- Strong data interpretation abilities
- Proven understanding of computer systems; familiarity with SAP, Salesforce, CPQ, and Siebel is advantage.
- Outstanding focus on accuracy, thoroughness, and value in tasks, ensuring an excellent customer experience.
- Ability to work independently on various activities, demonstrating effective prioritization and critical issue resolution skills.
- Ability to prioritize tasks, maintain attention to detail, and meet deadlines while balancing multiple tasks concurrently.
- High curiosity for learning and encouraging effective partnerships!
- Excellent written and verbal communication skills!
- 1-2 years Customer Service / Order-To-Cash background
- Willingness to work in AMERS/US shift.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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