Job Description:

AREA OF RESPONSIBILITIES

YourMembership PH Cebu office in general. Payments Department area in particular.

DUTIES AND RESPONSIBILITIES

• Enters merchant account applications within the Co-Pilot system with correct documents provided by the payment’s sales team.
• Responds to customer issues in a timely and accurate way, via phone, email, or chat.
• Identifies customer needs and provides training for customers within the reporting tool and gateway.
• Analyze and report product malfunctions to the Sales Support Supervisor for escalation.
• Monitors customer tickets within the Co-Pilot system and reaches out to provide assistance if applicable.
• Processes cancellations as reported from First Data/Fiserv.
• Makes follow-ups with customers weekly to ensure any reported issues have been resolved.
• Meets (1 on 1) with the Sales Support Supervisor weekly for any questions.
• Reports to the Sales Support Supervisor weekly if any applications are still pending or extended SLA time.
• Reports to the Sales Support Supervisor weekly if any support tickets are still pending or extended SLA time.

QUALIFICATION

To perform this job successfully, an individual must be able to perform such essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION

• Must be a graduate of any bachelor’s degree.
• Being certified in computer languages that are pertinent to the role is an advantage.
• A Master’s Degree holder is an advantage.

EXPERIENCE:

• 2+ years in a customer-supporting role.
• Knowledge of Payments is a plus.

OTHER SKILLS

• Strong attention to detail
• Strong interpersonal skills
• Analytical skills
• Research and problem-solving skills

About Us:

Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Hybrid Work Arrangement
Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.