PRIMARY RESPONSIBILITIES:
Provide primarily for assisting clients in their service needs and ensuring customer satisfaction with the service provided.
MAJOR RESPONSIBILITIES:
- Provides excellent customer service to clients,
- Acts as a liaison between customer, service technicians and staffs.
- Attends to the customer satisfaction concern/s regarding their units. Takes detailed notes about symptoms based on customer’s testimony.
- Prepares accurate estimate of the requested repairs/services.
- Courteously attends to clients upon their visit to the dealership.
- Maintains good customer relations and handles service customer complaints.
- Communicates to Service Manager, Field Rep and Service Technicians harmoniously.
- Opens the repair order and discusses to the client the things that should be done to their unit.
- Diagnoses the vehicle and recommends necessary repair of the units of clients or coordinate with Technicians on difficult problems or concerns.
- Makes the final invoice, discusses to the client what has been done, and releases the unit.
- Evaluates and assess unit if repair is warrantable. Compile and submit necessary document for warranty claims.
- Properly documents repair history, customer contact details, and warranty files.
- Conducts final inspection of the vehicle prior to the completion of the job order.
- Coordinates closely with clients on the status of their service request/s and estimate time of completion.
- Complies with standard service operations procedures.
- Perform other tasks assigned by the Immediate Head.
Job Type: Temporary
Contract length: 3 months
Schedule:
- 8 hour shift
- Day shift
- Overtime
Work Location: In person