Requisition Number: 101834
Services Operations Specialist - Order Management and RMA
Location: This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605
Now is the time to bring your expertise to Services Operations Specialist role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.
As Services Operations Specialist with Insight, you will hold a position Enter, track, and manage client orders with accuracy, ensuring compliance with SLAs and client-specific requirements, initiate and process Return Merchandise Authorizations (RMAs) for damaged or unused products, coordinating with vendors for timely resolutions, investigate order discrepancies including missing, delayed, or damaged items, and proactively manage receipt dates and communicate directly with clients via phone and email to provide updates, confirm details, and resolve order-related issues.
What to Expect
We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.
We offer all the benefits you expect—health, dental, vision, PTO—plus:
- Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
- Hybrid set up (once a week work onsite)
- Group Life Insurance
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
Leadership: The Manager for this role is Joseph Cefalu from Device Lifecycle team.
As Services Operations Specialist, you will get to:
- Manage client orders, returns (RMAs), and discrepancies with accuracy, ensuring SLA compliance and timely issue resolution through vendor and team coordination.
- Communicate with clients and stakeholders to provide updates, resolve order-related issues, and deliver professional customer support.
- Maintain accurate internal records, monitor shared inboxes, and offer guidance on order processes, shipping, and product returns.
- Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As Services Operations Specialist to you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
We are looking for Services Operations Specialist with:
- Any degree is fine
- Experience with Microsoft Office
- Minimum 2 years’ experience in order management
- Good English communication skill both written and verbal
- Experience with SAP is preferred but not required
- Willing to work in Night Shift and Mid-Shift
Insight at a Glance
- Received 35+ industry and partner awards in the past year
- $9.2 billion in revenue
- #20 on Fortune’s World's Best Workplaces™ list
- 14,000+ engaged teammates
- Recognized as a Great Place to Work in the year 2022 and 2023
- $1.4M+ total charitable contributions in 2023 by Insight globally
We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.