About the Role:
We are currently seeking a dedicated and fluent Spanish-speaking Customer Service Representative to join our growing team. In this role, you will serve as the primary point of contact for our Spanish-speaking clients, ensuring that every interaction is handled with professionalism, care, and efficiency.
You will play a vital part in building strong customer relationships by providing accurate information, resolving concerns, and delivering exceptional service across various communication channels such as phone, email, and chat.
Key Responsibilities:
- Respond promptly to customer inquiries in Spanish and English through phone, email, chat, and other platforms.
- Handle customer complaints, provide appropriate solutions and alternatives within set time limits, and follow up to ensure resolution.
- Guide customers through troubleshooting and product or service usage instructions.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with other departments to escalate and resolve complex issues.
- Stay informed on product updates, service changes, and company policies.
- Consistently strive to exceed customer satisfaction metrics and KPIs.
Qualifications:
- Fluent in both Spanish and English (written and spoken) — this is a must.
- At least 1-2 years of experience in customer service, contact center, or client support roles preferred.
- Excellent verbal and written communication skills with strong listening abilities.
- Ability to remain calm and professional in high-pressure situations.
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM systems, help desk software, and customer service practices is an advantage.
- Willingness to work flexible shifts, including weekends and holidays if needed.
Benefits:
- Health Insurance (HMO)
- Medical Reimbursement Plan
- Paid Time Off
- Signing Bonus
- Eligible for Year End Bonus
- Team building events and outings
- Opportunities for career growth
Job Type: Full-time
Pay: Php40,000.00 - Php50,000.00 per month
Benefits:
- Opportunities for promotion
Experience:
- Spanish Customer Service Rep: 1 year (Required)
Language:
- English (Required)
- Fluent in Spanish (Required)
Location:
- Dumaguete (Preferred)
Work Location: In person