What Data Analytics/Decision Support contributes to Cardinal Health
The Data & Analytics Function oversees the analytics lifecycle to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage.
Additionally, this role will partner with other commercial and sales teams to develop and implement methods that enhance customer satisfaction and tools for monitoring and auditing various data points and setups. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling.
Job Summary
The Data Analytics is responsible for data operations and business intelligence supporting the Sales and Account management team across several Classes of Trade. This includes Retail Chains, Regional chains, Mail Order, State Government, Acute and Alternate Care. As a member of the team, the Specialist, is tasked with generating standard reports through Business Objects in response to Sales/Account Management emails received through GMB.
- Handles or runs standard reporting requests received via email
- Creates and schedules recurring reporting following established processes or report templates
- Maintains logs on incoming tasks and scheduled reporting, makes corrections through regular audits
- Participates in various projects as assigned
- Participates in meetings with US teammates and/or Account Holders
- Coordinates with account management team and other cross-functional teams to generate and setup automated reports for the customers.
Qualifications
- 3-6 years of experience working in a customer service oriented and fast-paced environment (external)
- 2 or more years of experience working in a customer service oriented and fast-paced environment (internal)
- Excellent analytical & data management skills
- Business Objects/Looker knowledge a plus
- Has intermediate knowledge/utilization of MS office applications and productivity tools
- Can easily navigate and toggle between screens and systems to complete tasks
- Has intermediate communication skills, both verbal and written
- Has good interpersonal and critical thinking skills
- Is keen to details, has organization skills and sense of urgency
What is expected of you and others at this level
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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