Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as Sr. Training Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
If you are a Training Manager looking for a global career, do not miss this opportunity!
As a Sr Training Manager, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
Key Responsibilities
- Supervise/Observe Training Delivery in class;
- Guide/Coach trainers on technical/soft-skills related aspects;
- Assess/Analyze/Monitor KPI Performance for waves;
- Create effective action plans for improvements in training results;
- Supervise, Observe and Coach the Nesting Leads and support resources using an effective, consistent, & organized system;
- Create and provide updated, accurate & timely reports as required;
- Plan for waves in terms of scheduling feedback, allocating tasks to Team Managers;
- Facilitate the handover of the trainees to the production floor; and
- Drive learner performances week on week through rolling out contests, quizzes, tests, etc.
Qualifications
Required Skills/Education
- A bachelor’s degree in any field with Masters/MBA is preferred
- Minimum of 8 years BPO experience with at least 5 years of managing Training and Development business unit
- Ability to use MS Office applications: Excel, Power Point, Word, and Outlook
- Excellent written and oral communication skills
- Ability to build networks within and across functions through proactive communication
- Ability to maintain a high degree of confidentiality and professionalism
- Strong work ethics, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities
Additional Information
All your information will be kept confidential according to EEO guidelines.