Job Description:
- Responsible for the supervision of the performance of all rank and file positions directly reporting to them
- Responsible for associate development, merchandising, inventory control, safety and loss prevention in order to promote sales and meet profit goals
- Mediate as necessary when there are customer's complaints or concern that need immediate solutions.
- Ensures the highest level of customer service at all time
- Checks schedules of rank-and-file employees to maximize their utilization
- Coordinates regularly with the Operations Manager for any changes/improvements in thestore.
- Conducts PEP talks and meeting to subordinates
- Coordinates with other departments of the company to provide necessary reports.
Job Specifications:
- Operates with initiative, commitment, strong work ethic & sense of urgency
- Exceptional customer service skill
- Motivator
- Detail-oriented
- High level of inventory awareness and maintenance
- Results driven
Requirements:
- Candidate must possess at least a Bachelor's/College Degree in Food & Beverage Services Management or equivalent.
- At least 3 year(s) of managerial working experience in Coffee Shop or Bake Shop Industry is required for this position.
- Preferably Senior Supervisor, Assistant Manager or Managers specializing in Food/Beverage/Restaurant Service or equivalent.
Job Type: Full-time
Work Location: In person