We are looking for an experienced and passionate Store Supervisor to lead our team at The Colorist and X11 by KK Group a vibrant beauty lifestyle brand. This role requires strong leadership, a passion for makeup and skincare, and a proven background in retail management. You will be responsible for achieving sales targets, delivering excellent customer service, and maintaining a fun, engaging, and high-performance store environment.
Job Responsibilities
1. Sales management:
- Based on the monthly target issued by the headquarters, manage the store sales and profit indicators.
- Track the performance and regularly do data analysis and improvement
- Control cost and maintain sensitive analysis of competing products
2.Store management:
- Pay attention to the shopping environment and store safety before and after the store, and effectively manage the safety of store assets
3. Product management:
- Responsible for inventory management such as daily inventory and product expiration date checking
- Develop a loss prevention plan to reduce store losses
- Analyze store product data to plan improvements and increase sales
4. Display management:
- Inspect and manage the display of goods according to the display standards, supervise the implementation of store display work and feedback on problems
5. Training management:
- Responsible for the training and ensure service management of store personnel, manage customer service feedback, and flexibly handle customer complaints to maintain brand image
6. Financial management:
- Follow up and deal with the payment and tax work in the store
- Supervise the security of the payment and self-inspection of the store
- Formulate anti-theft measures to supervise the implementation of the store
7. Personnel management:
- Responsible for the selection, use, teaching and retention of store employees
- Ensure the staffing of the store, and the construction of the store personnel echelon, timely training the company's standards and systems to the store staff
- Supervise the implementation of the work, timely summary, feedback and optimization suggestions
8. Cultural management:
- Deeply understand the company’s information policy
- Promote and implement the company's corporate culture
- Build a good store culture to achieve simplicity and efficiency
9. Recruitment and Training new retail staffs
- Source, recruit and interview store staffs
- Attend career fair and employer branding together with HR teams
- Train new staffs, prepare new staff onboarding
Requirements
1. Bachelor's degree is preferred/ more than 3-5 years of experience in store management in the retail industry (skincare & cosmetics) and new set up retail stores.
2. Strong data analysis ability, able to grasp the data contacted in the process of store management, including turnover-related data, attrition rate, turnover rate, promotion ratio, etc
3. Strong overall planning ability, data statistics, induction, analysis and application ability, workflow and standard formulation ability, commodity analysis and adjustment ability, visual display ability and keen risk management awareness
4. Follow company regional deployment and identify with the company's corporate culture and values.
5. Willing to relocate or travel outstation to other stores
6. Able to work on rotating retail operation hour including weekend and public holiday
7. Able to work in rotating shifts
Job Type: Full-time
Pay: Php25,000.00 - Php30,000.00 per month
Work Location: In person