Supermarket Supervisor (Customer Service)

JOB DESCRIPTION

The Customer Service Manager is responsible for leading the customer service team and ensuring exceptional customer satisfaction. This role plays a key part in enhancing customer loyalty and retaining high-value clients.

KEY RESPONSIBILITIES:

· Supervise day-to-day operations of the Customer Service department.

· Assist the team in addressing customer complaints and internal/external issues with urgency and professionalism

· Plan, direct, coordinate, and assign manpower to meet operational requirements

· Delegate tasks, set schedules, and oversee staff performance.

· Will serve as the first-line supervisor for full-time employees, with authority to hire, evaluate, discipline, terminate, or make strong recommendations regarding such actions.

· Assess and train personnel for promotions and cross-functional operations.

· Coordinate with other departments to maintain a high level of customer service accountability.

· Maintain accurate records and document all customer service interactions.

· Generate monthly departmental performance reports.

· Ensure revenue from the baggage counter and wheelchair services are properly monitored and accounted for.

· Maximize resources by ensuring minimum waste and compliance to office supply request guidelines

· Conduct customer service orientation and training sessions for employees.

· Attend Department of Trade and Industry (DTI) seminars and training sessions.

· Assist internal and external customers with minor and major injuries.

· Perform additional duties as needed.

QUALIFICATIONS AND SKILLS REQUIRED:

· Graduate of any 4-year degree course

· Has at least 2 years work experience as a senior leader in Customer Service or a customer facing role.

· Strong Customer Service Orientation

· Must have effective Leadership and Team Management skills

· Awareness of Emerging Industry Trends and Best Practices

· In-depth Understanding of Products and Services

· Excellent verbal and written communication skills

· Sharp analytical and problem-solving skills

· Self-motivated and able to perform effectively under pressure

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Experience:

• senior leadership: 2 years (Required)

Work Location: In person