About Us:
eTap Inc. is the Philippines' leading manufacturer and operator of Custom Self-Service Technology Solutions, specializing in innovative Payment Machines and Payment Systems.
Why Jr. Technical Support Associate:
The Junior Technical Support Associate is responsible for addressing basic customer concerns, encoding ticket information, and coordinating with third party providers complete and accurate information in the technical support database.
Key Responsibilities:
- Address Level 1 concerns from customers, franchisees, and external parties.
- Meet targets for first resolution (30-min) and closure time (4320-min).
- Create and manage tickets through various channels (EFD, FB, email, SMS).
- Handle reprocessed transactions and follow up on unresolved tickets.
- Coordinate with service providers for validation/reversal requests.
- Accurately update ticket details (e.g., Tags, Terminal ID, Amount).
- Ensure compliance with e-tap’s security protocols.
- Perform other duties as assigned.
Why you should be part of the team:
- You have a Bachelor’s Degree in Information Technology or related fields.
- At least six months to one year of customer service or technical support work experience (BPO or Financial Technology)
Job Types: Full-time, Permanent
Pay: From Php22,000.00 per month
Benefits:
- Company events
- Health insurance
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you willing to learn new process for the system that we use?
Education:
- Bachelor's (Preferred)
Work Location: In person