Job description
- First point of contact for all users calling the Helpdesk Support hotline.
- Deals with hardware and application support queries and issues reported to the support desk
- Take ownership and responsibility of issues from the start through to a successful resolution
- Escalate issues and involve Tier 2 wherever required to resolve problems quickly.
- The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, LivePerson, and other Helpdesk-related applications.
- Develop a sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
- Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.
Qualifications:
- At least 1 year of BPO Experience.
- College Graduate in IT, preferably.
- Can accept no BPO experience and has experience in technical support.
- Knowledge using Zendesk, LivePerson, and other Helpdesk-related applications.
Job Type: Full-time
Pay: Php19,500.00 - Php21,500.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- Evening shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Experience:
- Technical support: 1 year (Preferred)
- Helpdesk: 1 year (Preferred)
- BPO: 1 year (Preferred)
Language:
- English (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person