Job Description
BASIC FUNCTIONS: This position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.
QUALIFICATIONS:
QUALIFICATIONS:
- Must hold a Bachelor's Degree in Computer Science, Information Technology, Telecommunications, Computer Engineering or Electronics and Communications Engineering or any IT Related Course
- Additional Certification in IT is a good advantage.
- At least 1 year of experience in a BPO industry
- Experience in Avaya Administration and Citrix application environment is a plus.
- Must have an experience in providing technical support to a range of hardware and desktop applications
- Must be proactive and have good English communications skills
- Must be willing to work on shifting schedules
- Good knowledge of PC hardware (laptop, desktop and Mac), troubleshooting, and networking
- A+ Certification or other technology certifications a plus
TECHNICAL SKILLS:
- Hardware/software installation.
- Hardware/software troubleshooting.
- Basic understanding of software monitoring tools.
- Understanding backup procedures.
- Good problem-solving skills.
- Good organizational skills.
- Ability to travel less than 25%.
- All other duties as assigned.
ACCOUNTABILITIES:
- Participate in the resolution of end user’s desktop computer issues that may include but are not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
- Provide support and technical setup at some trade shows which includes periodic travel.
- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
- Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned — hardware, software, telecommunication, business application, customer connectivity, etc.
- All other duties as assigned.
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