CTC BPO Inc. (FKA: CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor-made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets.
We are continuously seeking individuals who are highly motivated, energetic, flexible, career-driven, and most importantly, people-oriented. We aim to build a company with the best technical and customer service available.
We are looking for a Technical Trainer.
Qualifications:
- Must have a Bachelor’s degree preferably in computer technology, information systems, engineering, or any related field.
- Must have at least 3 years of experience in a technical training role.
- Experience in designing and developing training material is preferred but not required.
- Proficient knowledge of VLAN, routing, OSI, VPN, IP subnetting, and different networking protocols such as TCP/IP, DNS, DHCP, etc
- Technical Certifications such as CCNA, Ruckus Certification, and others are preferred but not required.
- Proficient in using MS Office (Word, Excel, PowerPoint, and Outlook)
- Must have excellent oral and written English communication skills.
- Must have excellent facilitation, presentation, and listening skills.
- Has excellent Customer Service Skills
- Has good interpersonal and professional skills
- Has the ability to creatively use resources and adjust to changes quickly and professionally
- Has the ability to work independently with minimal supervision, but also in a team environment
- Has strong attention to detail
- Has the ability to prioritize assignments and projects based on importance and customer expectations
- Can showcase Analytical, Dynamic, and Creative personal qualities
- Willing to work in shifts/weekends/holidays
Company Perks and Benefits:
- Free one meal a day
- Emergency Loan and Other Financial Assistance Program
- Free 24 Hours snacks and beverages
- Health Insurance
- Health Subsidy
- Interest-Based Clubs
- Retirement Plan/ Life Insurance
- Savings Plan
- Team Socialization Allowance
- Perfect Attendance Bonus
- Quarterly Perfect Attendance Bonus
- Year-End Performance Bonus Plan(Company discretion)
- And much more
Job Types: Full-time, Permanent
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 8 hour shift
- Shift system
Education:
- Bachelor's (Preferred)
Language:
- English, Bisaya (Required)