Job Title: Customer Service Representative - Financial Account (ONSITE)
Location: 1180 Wells Fargo Drive, McKinley Hill, Upper McKinley Road, Taguig City, Metro Manila
Work Schedule: 5 days on-site work
Summary:
We are seeking a Customer Service Representative who will provide frontline voice customer service for one of the largest banks in the United States checking and savings account holders.
In this role, you will:
* Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
* Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
* Regularly receive direction from supervisor and escalate questions and issues to more senior employees
* Interact with team on basic information, plus internal or external customers
Qualifications:
* Must have completed at least 2nd year in college
* 1 year of BPO experience
* 6+ months of experience in banking and financial services preferred but not required
What We Offer:
Day-One Benefits:
* HMO coverage extended to dependents
* Free life insurance coverage
* Compensation and Rewards:
* Competitive salary package
* Night differential premium (based on role and shift)
* Annual performance appraisal (merit-based or pay-for-performance)
* Retirement benefit (eligibility applies)
* Tuition fee reimbursement program (for eligible courses, subject to approval)
Time-Off Benefits:
* Paid time-off and sick leave
* Option to cash out or carry over unused leave
Wellness and Lifestyle Perks:
* Access to wellness programs
* In-house fitness center with personal trainer
* State-of-the-art building facilities including:
* Basketball and tennis courts
* Olympic-sized track
* Amphitheater, karaoke rooms, sleeping quarters, and shower rooms
Convenience and Accessibility:
* Shuttle service to and from key locations
* Free parking space with bike rack provision
* Onsite dining options including Seattle’s Best, Barrio Fiesta, Fruitas, Hen Lin, and more
VIRTUAL INTERVIEW ONLY, NO NEED TO GO ONSITE.
If interested, please send your resume to jm.nicolas@stark.com.ph or you may contact me through viber at 09171021975
Job Types: Full-time, Permanent
Pay: Php20,000.00 - Php47,000.00 per month
Benefits:
- Free parking
- Life insurance
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Rotational shift
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Taguig: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- English (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
Expected Start Date: 07/07/2025