Responsibilities
- Deliver the best customer service to our clients and partner clients globally across different support platforms.
- Show empathy to frustrated clients and care passionately about the service that you as a Tier 2 Customer Service Representative are giving or assisting.
- Create support experiences that exceed users' expectations
- Experience: interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.
Qualifications
- At least 2nd year college undergraduate or Associate Degree graduate
- Good English communication skills
- Minimum 2 years BPO experience (voice account)
- Willingness to work in a team environment
- Amenable to work on a flexible schedule (including night shift)
Job Types: Full-time, Permanent
Pay: Php26,000.00 - Php30,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Late shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your expected salary?
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service Representative: 2 years (Required)