Qualifications:
- Bachelor's degree in field of expertise
- Certified Professional in Training Management
- Excellent Interpersonal and communication skills
- Has passion for teaching and public speaking
- Must be proficient in training methodologies and demonstrate superior teamwork abilities
- With proven experience as Training Head
The Training Head is responsible for leading the training department and ensuring that all learning initiatives are aligned with the company’s objectives and vision. This role involves overseeing a team of trainers, developing and maintaining training programs and materials, managing the Learning Management System (LMS), and driving continuous improvement in employee performance through strategic training interventions.
Key Responsibilities:
1. Leadership & Team Management
- Lead and manage a team of trainers to ensure high-quality training delivery across the organization.
- Provide coaching, mentorship, and performance evaluations to support the professional development of trainers.
- Foster a strong learning culture by empowering and recognizing the contributions of the training team.
- Monitor trainer performance and provide guidance to ensure continuous improvement.
- Ensure trainers are well-led, motivated, and aligned with company values.
2. Training Design & Development
- Design, develop, and regularly update training materials that reflect company goals, standards, and operational needs.
- Continuously evaluate and refine training methodologies to ensure alignment with modern adult learning principles and business objectives.
- Conduct training needs analyses and collaborate with operation to create relevant programs.
- Lead the development of new training initiatives aimed at addressing performance gaps and improving operational efficiency.
3. Training Operations & Scheduling
- Develop and manage weekly and monthly training schedules.
- Assign trainers to appropriate tasks such as training assist, store openings, microsessions, and special training projects.
- Ensure balanced trainer workloads and coverage across all training needs.
4. Learning Management System (LMS) Oversight
- Manage the company's LMS platform, ensuring all learning materials and modules are up-to-date and well-organized.
- Upload, track, and maintain all digital learning content.
- Monitor LMS usage, course completion, and learner progress through analytics and reporting.
- Troubleshoot technical issues and provide support to users when necessary.
5. SOP Alignment
- Respond to quality issues raised by Operations regarding SOP implementation and execution.
- Collaborate with Operations to adjust training content based on real-time field feedback.
- Ensure SOPs are accurately reflected and reinforced in training materials and delivery.
Strategic Support & Reporting
- Collaborate with other teams to identify operational gaps and implement targeted training solutions.
- Track training KPIs and report results to management for performance evaluation and strategic planning.
- Stay updated with learning and development trends, tools, and technologies to enhance the training framework
Job Type: Full-time
Benefits:
- Promotion to permanent employee
Work Location: In person