Description
Overview:
In this role, you'll be responsible for speaking with Spanish-speaking patients, verifying benefits, following up on appointment calls, making outbound calls, scheduling and rescheduling appointments, and managing the EMR.
Perks:
- Health Maintenance Organization (HMO)
- Competitive pay with language premium
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Transportation allowance
- Perfect attendance bonus
- Other employee incentives
- Yearly salary increase
- Free lunch everyday
- Opportunities for career growth and development
- Fun and supportive working environment
Site Location:
- Davao Site (North) - 4F & 5F, La Cima Building, JLN, 2, Palma Gil St, Poblacion District, Davao City
- Davao Site (South) - Gate #23, Central Park, Bangkal, Davao City
Requirements
- Proficient in both written and spoken Spanish and English
- BPO experience in a healthcare account is a must
- Experience working virtually for a Private Clinic/Hospital in the US is preferred
- Comfortable working with US-based clinics and physicians
- Experience handling EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling is a must
- Soft skills such as empathy are essential as you may be talking to people who have medical issues
- Organized and detail-oriented
- Must be willing to work onsite