Join GrowthAssistant as Customer Success Operations Associate!
We’re seeking a highly collaborative and proactive Customer Success Operations Associate to join our dynamic remote team. This candidate will focus on data accuracy, auditing, and backend support for customer success operations. There are three key technical requirements for the role: advanced MS Excel proficiency, including pivot tables and data cleanup, Salesforce knowledge for data queries and reporting, and conceptual understanding of databases including table joins and mapping.
Salary Range: PHP 70,000 - 80,000 per month
Note: Rate/Salary will depend on your current competencies matched to the position’s job description and requirements based on the assessment results.
The Benefits
- Work Set-up: Permanent Work From Home
- Bonuses:
- Attendance Bonus of $ 25 for every monthly perfect attendance
- Performance Bonus
- Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 to 3 years in service
- Referral Bonus of $ 300 for every successful referral
- Holiday Paid Time Off (PTO) for 7 days in a year
- Paid Time Offs (PTO) for 6 days in a year
- Healthcare Plan
About the Role
As a Customer Success Operations Associate, you will play a critical role in driving operational excellence across our Customer Success team.
You’ll ensure data accuracy, streamline CS workflows, and support systems that enable our teams to deliver exceptional service at scale.
This role will work closely with and support the Senior CS Strategy & Operations Manager to execute strategic initiatives, automate processes, and optimize the team’s use of tools and data.
You’ll be instrumental in helping the CS team focus on delivering value to customers by removing friction from day-to-day operations.
You will manage CS tool administration (e.g., Gainsight, Salesforce), generate reporting, perform data updates, and maintain documentation for standard workflows.
You will also serve as a key point of real-time support for CS teams, particularly those in Pacific Time (PST), ensuring continuity for our West Coast and APAC customer-facing operations.
This is an exciting opportunity to shape the operational backbone of a high-growth Customer Success organization.
Responsibilities
- Support CS Operations: Partner with the Senior CS Operations Manager to execute projects, troubleshoot workflow issues, and analyze data to support strategic decisions.
- Process Optimization: Identify, analyze, and improve existing Customer Success processes to enhance efficiency and effectiveness.
- Data Management & Reporting: Maintain accurate and up-to-date data within our CRM and other systems. Generate ad hoc reports on key metrics, highlighting trends and areas for improvement.
- Tool Administration: Manage and administer Customer Success tools and platforms, ensuring seamless integration and functionality.
- Documentation: Create and maintain documentation for processes, procedures, and best practices.
- Real-Time Team Support: Be available during PST hours to provide in-the-moment operations support for CS team members across time zones.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Required proficiency in advanced Microsoft Excel, including pivot tables and data modeling.
- Required proficiency in Salesforce CRM; Gainsight experience is preferred.
- Strong attention to detail, analytical skills, and ability to proactively solve problems.
- Experience with database management and data querying from large databases is a plus.
- Experience in operations, preferably within a Customer Success or Sales environment.
- Comfort working in PST time zone to support regional CS teams.
If you're ready to take on a high-impact operations role in a fast-paced environment, apply today!
Job Type: Full-time
Pay: Php70,000.00 - Php80,000.00 per month
Benefits:
- Health insurance
- Work from home
Schedule:
- 8 hour shift
- Night shift
Work Location: Remote