Job Title: Workforce Analyst
Job Description:
We are seeking a Workforce Analyst responsible for aligning staffing resources with business demands. This role involves forecasting call volumes, creating and maintaining schedules, monitoring real-time performance, and analyzing key metrics such as service levels, occupancy, and adherence.
Qualifications:
- Strong verbal and written communication skills
- Knowledge of call center KPIs (AHT, SLA, shrinkage, occupancy, utilization, adherence)
- Experience in a BPO, call center, or service center environment
- Background in workforce management, operations, or business analytics
- Skilled in forecasting, scheduling, and real-time adherence monitoring
- Flexibility to relocate based on business needs (e.g., Cagayan de Oro)
Salary: Php 27,000
Job Type: Full-time
Pay: Php27,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
Work Location: In person