Operations Analyst - Correspondent Banking Operations

Wells Fargo - Manila
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
Department Overview
Wells Fargo Commercial Banking delivers a comprehensive suite of products and industry expertise to serve the diverse financial needs of companies with annual sales typically ranging from $5 million to $2 billion. As a leader in servicing commercial customers, Wells Fargo Commercial Banking offers financial services including credit and treasury management solutions, as well as specialized expertise across industries including Food, Beverage & Agribusiness, Investor Real Estate, Government and Small Business Administration Lending. With more than 6,000 team members across 24 divisions and 80 markets providing industry expertise, customized solutions and local service to support the diverse financial needs of customers.

Correspondent Banking team was established in Manila in Sept 2017 and has pioneered the payment processing center of WF India & Philippines. The team supports Financial Institutions globally by facilitating cross border payment transactions and handles different types of payment inquiries.
About the Role
Internally known as Operations Analyst 1. an Operations Analyst 1 is responsible for investigation of payment inquiries from Global clients (internal/external) that arise due to incorrect SWIFT/Telex/ FED payment instructions and/or investigation of the validity of the funds being transferred to/from the Correspondent Bank.
Responsibilities
  • Investigates Payment related inquiries or services to clients (Financial Institutions) which includes sending SWIFT, FEDWIRE and CHIPS messages, Return and Cancellation of payments, Hold funds in the General Ledger and re-effecting payments.
  • Corrects and creates different payment message types (SWIFT, FED WIRE, CHIPS, Telex) used by the payment parties
  • Team currently supports multiple pools – Unable to Apply, Debit Authorization, Amendment and Cancellation pool
  • Successful candidate will be trained initially in Unable to Apply pool

Market Skills and Certifications
  • Bachelor's degree holder, preferably Business courses
  • Amenable to work on morning/ mid shift schedule including holidays
  • Experience in banking, payments/settlements with knowledge in SWIFT, Telex and Intellitracs is an advantage or preferred
  • Open to fresh graduate (completed business, accounting or any finance related degree)
  • Organizational and detail-oriented skills
  • Excellent customer focus
  • Good investigation, problem solving skills
  • Sound Risk management mindset and a good understanding of compliance, AML/OFAC
  • Ability to handle high volume and short SLA or turn-around time
  • Ability to work in changing and fast paced work environment
  • Ability to manage and prioritize work to meet deadlines despite frequent interruptions. Able to multi-task.
  • Good in both verbal and written communication skills.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
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