VIRTUAL OPENHOUSE RECRUITMENT for Customer Service Consultants - OCTOBER 7, 2022

ANZ Banking Group - Remote in Quezon City

About the role



Build a rewarding career in an innovative, fast paced and collaborative environment
Unique opportunity to be a vital part of the team transforming ANZ for the future. Interested?
An intense passion and curiosity for people, their needs and wants, putting them at the centre of everything you do
What will your day look like

About The Role

Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City, Philippines

Role Type: Full-time

Shift Schedule: Must be open to rotating and shifting schedules, Morning and Mid Shift, On-Site Work set up

The Customer Service Consultant is trained to resolve customer enquiries at first point of contact and make informed decisions early in the call (adhering to best practice procedures) to transfer customers to the appropriate Solutions group where identified that the call may be a more complex type of enquiry.

What will you bring?

To grow and be successful in this role, you will ideally bring the ff:

Experienced in customer service in a contact centre environment.
Financial or banking experience preferred.
Proven background in achieving and exceeding individual targets and ensuring accurate delivery of customer enquiries and instructions.
Adherence to standards by following contact centre processes and guidelines.
Excellent interpersonal and communication skills.
Proficient in MS Office applications and good understanding of telephony/financial systems.
So, why join us?

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key needs inherent requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]