Job Title: Account Coordinator / BPO Team Leader (Cebu - Hybrid)
About STAFFVIRTUAL: STAFFVIRTUAL is a global outsourcing company that connects top talent in the Philippines with international clients. We specialize in building long-term careers by providing world-class training, flexible work setups, competitive benefits, and a supportive culture that empowers people to grow and succeed.
Overview: STAFFVIRTUAL is looking for a detail-oriented and proactive Account Coordinator to support day-to-day operations, ensure smooth coordination between clients and internal teams, and help drive overall account success. The ideal candidate has strong organizational skills, excellent communication abilities, and a service-driven mindset.
Responsibilities:
- Oversee day-to-day operations of assigned teams.
- Monitor team attendance and ensure compliance with established policies.
- Establish and maintain quality standards and key performance indicators (KPIs), ensuring team adherence to these.
- Provide ongoing coaching and performance feedback.
- Address client and agent escalations promptly.
- Collaborate with cross-functional teams to optimize processes.
- Other tasks, as needed.
Qualifications:
- 1 to 3 years of experience in account coordination, client services, operations support, or a similar role
- Strong organizational and time management skills
- In-depth knowledge of performance metrics- Good computer skills, especially Microsoft and Google tools
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Degree in Management or training in team leading is a plus
Schedule: TBD
Setup: Hybrid / Onsite - Cebu
Why Join STAFFVIRTUAL?
- Competitive compensation and benefits package
- HMO coverage starting on Day 1 with free dependent coverage
- De minimis and allowances
- Paid time offs
- Company-provided work setup (laptop, monitor, accessories)
- Training, career growth, and global exposure
- A collaborative and supportive team culture
If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we’d love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
Job Type: Full-time
Pay: Php34,000.00 - Php35,000.00 per month
Benefits:
- Additional leave
- Health insurance
Work Location: In person
