Role Purpose
Generate insights and support decision making across a broad spectrum of problems involving customer and loyalty. Lead impactful initiatives and mentor others through deep familiarization of data assets, analytical tools, and advanced analytics techniques
Key Accountabilities
- Develop a strong business knowledge of IHG One Rewards program
- Provide ad hoc analytics support to internal clients (Loyalty & Partnerships) such as robust statistical analyses, predictive modeling, and simulations and scenario analyses
- Design and publish dashboards catering to the needs of clients
- Effectively communicate insights and recommendations to senior leaders
- Act as main point of contact when manager is out
Key Skills & Experiences
Education/Experience
Bachelor’s degree in Computer Science, Mathematics, Statistics or a closely related quantitative field with 5 or more years of progressive work experience in analytics; or master’s degree in Business Analytics, Data Science or a related field with 3 or more years of progressive work experience in analytics
- Proficiency in DBMS like Teradata and Google BigQuery
- Expertise in data manipulation using SQL, Pandas, etc.
- Understanding of machine learning techniques and algorithms, such as K-NN, K-means, NLP, Naive Bayes, SVM, XGBoost, Random Forest etc.
- Knowledgeable about statistical concepts such as parametric distributions, hypothesis testing, regression, etc.
- Experience with common data science toolkits in R or Python
- Experience working with major cloud environments (GCP, AWS, Azure, etc.)
- Proficiency in data visualization tools like Tableau and ability to use such tools for quantitative analysis
- Excellent analytical, problem solving, and collaborative skills
- Strong written and verbal communication skills
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