Key Responsibilities:
- Manage after-sales service operations (e.g., repairs, maintenance, warranties)
- Supervise service and support teams
- Address customer issues and complaints effectively
- Monitor and improve customer satisfaction and loyalty
- Coordinate with suppliers, dealerships, and internal departments
- Analyze service reports and implement improvement plans
Qualifications:
- Bachelor’s degree in Business Administration, Engineering, or related field
- Minimum of 3–5 years experience in after-sales or customer service roles
- Strong leadership and communication skills
- Excellent problem-solving and organizational abilities
- Knowledge in product servicing, warranty management, and customer handling
- Experience in the automotive or motorcycle industry is a plus
Job Type: Full-time
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Language:
- English (Preferred)
Work Location: In person
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