Analyst - Health & Benefits (Western Europe)

The Role

As an Analyst within the GDC, you will contribute as part of a team involved in several activities to support our international benefits offerings.

The ideal candidate will be detail-oriented and have excellent data entry and manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and some people management skills.

You will have the opportunity to:

• Enhance your technical knowledge of benefits plans around the world
• Enhance data, process and project management skills

Key Activities

Data management and reporting activities

Data entry activities

• Administrative onboarding of new clients
• Perform data validation and processing work using agreed upon tools, standards and techniques
• Support the production of benefits plan design and reporting publications
• Process, project and transaction management
• Support policy renewal activities
• Collect, validate and clean benefits enrolment and eligibility data
• Assist with enrolment processes and ensure beneficiary data is updated
• Monthly reconciliation of commissions and perform commission estimates
• Setting up client premium invoices
• Support claims management
• Support benefit audit processes
Support interactions between clients, WTW and insurance vendors

Performance Objectives:

Excellence

• Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
• Perform data entry and validation, processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
• Significant attention to detail and excellent data manipulation skills
• Provide input on product and process improvements

People

• Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
• Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients

• Work with Team Leader to ensure that each project is completed on time and meets quality standards
• Respond to all requests and communications effectively and efficiently
• Increase efficiency within client teams by identifying ways to improve processes

Financial

• Meet productivity goals
• Monitor project progress, developing solutions for overcoming obstacles
• Maintaining accurate time records

The Requirements

• Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business
• 2-5 years’ work experience either in an insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. policy administration, renewals, claims, enrolment)
• Previous benefits or insurance experience a plus
• Experience with data entry, validation and manipulation (advanced Excel skills are essential)
• Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning one’s work and taking pride in it
• Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Structured problem solving and analytical thinking
• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
• Strong client service orientation
• Strong client relationship, interpersonal and team skills
• Proficiency in English required, good written and communication skills
• Able to work shift hours

WTW is an Equal Opportunity Employer