Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
Accounts Receivable Specialist (Philippines)
JOB DESCRIPTION
We are looking for a self-driven and competent AR Specialist to join our team! This position requires strong organizational skills, with the ability to prioritize and meet deadlines. The candidate will be detail-oriented and accurate, display strong verbal and written communication skills, and work well in a fast-paced environment. As a member of the team, you will report to the Accounts Receivable Supervisor & Manager.
The candidate will receive plenty of training to meet the required responsibilities. The candidate will need to work from 8:00PM to 5:00AM, Tuesday through Saturday and follow the U. S. holiday schedule while still receiving compensation for Philippine holidays.
Job duties include, but are not limited to:
- Complete a daily call count of at least 35 a day.
- Contact customers and discuss their overdue payments.
- Handling inbound calls.
- Monitor unpaid accounts daily.
- Identify outstanding accounts receivables for follow up via email and paper mail.
- Investigate historical data for debts and bills to determine payment patterns.
- Take actions to encourage timely payments, up to and including outside collections.
- Process payments and refunds (via credit cards, ACH, paper checks, flooring)
- Resolve billing issues and customer inquiries.
- Resolve customer credit issues (NSF checks, changed ACH information)
- Contact clients via email and voice call to discuss their overdue payments and build relationships.
- Update account status records in accounting and customer management system
- Prepare and present reports on collection activities and progress.
Candidates must meet the following requirements:
- Proven experience as a Collection Specialist or similar role.
- Strong English-speaking skills.
- Excellent knowledge of billing procedures.
- Knowledge of various collection techniques.
- Working knowledge of Google applications and Net Suite is a plus.
- Comfortable working with targets and meeting deadlines.
- Problem-solving and critical-thinking skills.
- College graduate.
- Accounting Experience is a plus.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
