Reporting to the Director, Revenue, the Accounts Receivable Specialist will be responsible for making sure our billing process is accurate, timely, and customer-friendly — from checking invoice details to following up on overdue payments. You will help keep things running smoothly when it comes to invoicing, payments, and customer accounts.
Essential Duties/Responsibilities:
Invoicing & Billing
- Validate customer and partner record data (Bill To/Ship To) in NetSuite by cross-referencing ordering documents.
- Review and approve invoicing schedules, then release invoices to customers and partners.
- Help with ad hoc billing reports and quarterly analyses (e.g., rebates, early pay discounts).
Accounts Receivable
- Apply customer payments to appropriate accounts, resolving any unmatched transactions.
- Issue periodic or on-demand customer account statements.
- Reconcile AR accounts each month and prepare journal entries when needed.
- Run reports on billing and receivables and share insights with the team.
- Forecast collections and flag any concerns early on.
Customer Support & Collections
- Respond to customer billing/account questions and escalate issues when needed.
- Stay on top of overdue balances and follow up with customers.
- Escalate high-risk or unresolved collection issues to the appropriate manager or account owner.
- Support audit requests by pulling documentation and reports.
- Other duties as assigned.
Knowledge, Skills and Abilities Required:
- Great attention to detail — you like getting things right the first time.
- Strong communication skills — you're comfortable talking to customers and internal teams.
- Confident with Excel and comfortable working with financial data and reports.
- Organized and good at prioritizing your workload.
- Ability to work partially aligned with U.S. East Coast hours (ET) — at least 4 hours of overlap per day.
Education and/or Experience:
- Bachelor’s degree preferred.
- 2+ years in billing, AR, or a similar finance role (NetSuite experience is a plus).
- Disclaimer-
Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline
