Area Manager, Slot Operations
locations
City of Dreams Manila
time type
Full time
posted on
Posted Today
time left to apply
End Date: June 9, 2025 (4 days left to apply)
job requisition id
REQ12857
REQ12857 Area Manager, Slot Operations (Open Date: 04/06/2025)
POSITION SUMMARY:
The Area Manager, Slot Operations is accountable for ensuring the effective and efficient operation of the entire slots gaming area.
He/she oversees the day-to-day operations of the department and ensures that its business activities are aligned with the goals, strategies, plans and visions of the Company and that desired results are achieved.
PRIMARY RESPONSIBILITIES:
- Manages direct reports and certain Slot Technicians in a shift and ensures that highest level of customer service and standard of operations are provided by the team.
- Makes sure that each shift has the sufficient number of manpower to cover the operational requirement of the entire slots gaming area.
- Approves the time and attendance of direct reports in a timely manner as prescribed by the policy.
- Ensures that all gaming regulatory controls and security procedures are observed by Slot Operations personnel.
- Administers daily pre-shift briefing and updates the daily briefing folder accordingly.
- Communicates to team members pertinent issues, updated procedures and departmental directives.
- Manages staff counselling and disciplinary action in accordance with the company’s Policies & Procedures and the PAGCOR Casino Regulatory Manual.
- Builds an environment where team members have the opportunity to develop personally and professionally, fostering a harmonious workplace where they be recognized for their consistent contribution towards attaining departmental and company goals.
- Coordinates with the appropriate department to maintain the cleanliness and tidiness of the entire slots gaming area. Knows first level of gaming technical service and slot machine troubleshooting.
- Promptly coordinates to the appropriate department the repair of defective machine/s and makes the necessary follow through to ensure that out-of-service machines will revert to game mode.
- Sends Flash Report, Higher Duties Report, Daily Shift Report and Daily ETG Report on a timely manner.
- Performs the Daily Morning Checklist.
- Checks all manual hand pays are paid accurately and corresponding slot machine has been reset.
- Conducts regular rounds and floor observations at the slots gaming area.
- Provides regulatory, financial and performance documents when required.
- Liaise to Senior Operations Manager the approval of service recovery in relation to patron’s dispute in accordance with the department’s policies and procedures.
- Creates and/or edits player ratings through Slot Player Tracking System application when system is down or when error occurs.
- Identifies and engages high worth guests to foster long term relationships and ensuring they are given the recognition deserving of their value.
- Ensures the delivery of exceptional guest service, in terms of guest interaction, timeliness of service, presentation of surroundings and environment, and availability of assistance.
- Communicates to management operational issues both in terms of guest experience and team member morale.
- Communicates to management whenever an emergency situation arises and needs escalating.
- Identifies areas of opportunities to enhance or streamline existing administrative and operational processes through procedural advancement, revenue increasing changes and enhanced guest service.
- Assists in the development of a strategic plan to advance the Company’s mission and objectives and to promote sustainable revenue and a return to profitability.
- Updates, revises and creates standard operating procedures as needed to ensure efficiency and proper casino controls.
- Develops and implements team member training programs to ensure customer service and regulatory compliance knowledge is being maintained at the highest levels.
- Supports the Company’s mission, vision and values and takes well considered actions demonstrating commitment to the business success and integrity of the Company.
- Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees. Performs any other projects or tasks as assigned.
KEY PERFORMANCE INDICATORS:
- Successful development of team members, and spirit of teamwork within the department.
- Fostering of positive and effective working relationships with related departments.
- Regular and measurable recognition of team members’ performance.
- Minimal breaches of department policies and procedures and effective minimization of sick leave.
- Retention of team members against Manila market norms.
- Prompt responses to disciplinary breaches, with accurate and timely follow up.
- Accurate and timely completion of assigned tasks.
- Record of suggestions for improvements of operations.
- Gaming machines optimal performance in line with the set revenue goals
QUALIFICATIONS:
Experience
- Minimum of two (2) years’ experience in management role in significant gaming establishment(s).
- Sound gaming system experience.
- Experience in managing a significant number of team members.
- Experience in the Philippine gaming environment is an advantage.
Education
- Bachelor’s degree is required. Gaming related courses an advantage.
Skills / Competencies
- Strong communication skills.
- Proficiency in the English language in both oral and written forms is required.
- Proficiency in Microsoft Office and electronic mail systems is required.
- Advanced conflict resolution, negotiation, influencing and decision-making.
- Advanced personal management: time management, punctuality, attendance, self-motivation, presentation and working well under pressure.
- Demonstrates initiative, customer focus and goal driven.
Other Attributes
- Proven motivational styles.
- Respect for, and interest in learning more of, different cultures.
- Flexibility to changing business conditions
- Able to think independently and make decisions in tight or challenging timelines
- Has high integrity, is organized, and able to make sound judgments.
- While performing the duties of this position, the team member is frequently required to stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
- The team member will be required to maintain a positive facial expression and body language for long periods of time.
- Must be able to work indoors and be exposed to various environments such as, but not limited to, noise, dust, cigarette smoke and fragrances.
- Must be able to tolerate second hand smoke.
- The noise level in the work environment is usually loud.
- Will be exposed to electrical and other hazards.
- Can work on shifting schedules
About Us
Melco Resorts & Entertainment Limited
(“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia.
Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.
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