Job Description:
Support in Overall Store Operations:
- Assist the RGM in managing all aspects of restaurant operations, ensuring adherence to brand standards and operational excellence.
- Oversee daily restaurant activities, ensuring smooth and efficient service during shifts.
Customer Satisfaction:
- Address and resolve customer complaints and feedback in a timely and effective manner.
- Ensure that customer service standards are met or exceeded, contributing to a positive dining experience.
People Development:
- Support the recruitment, training, and development of staff, including servers, kitchen staff, and supervisors.
- Assist in conducting performance evaluations and providing feedback and coaching to team members.
- Help foster a positive and productive work environment.
Sales and Profitability Targets:
- Assist in achieving sales and profitability targets by managing daily operations and monitoring performance metrics.
- Contribute to financial management, including monitoring expenses and implementing cost-control measures.
Marketing and Promotional Strategies:
- Assist in executing marketing plans and promotional activities developed by the RGM.
- Participate in organizing and implementing store events and promotions to drive customer engagement and sales.
Financial Management:
- Help manage store financials, including cash handling, inventory management, and expense tracking.
- Assist in preparing financial reports and analyzing performance data to support decision-making.
Crisis Management:
- Support the RGM in handling crisis situations, including customer issues, operational disruptions, and emergencies.
- Act as a point of contact for resolving operational problems and ensuring continuity of service.
Standards and Compliance:
- Ensure that the restaurant maintains high standards in food quality, service, health, and safety.
- Conduct regular inspections and audits to ensure compliance with health and safety regulations and brand standards.
Store Events and Activities:
- Assist in planning and executing in-store events, promotions, and activities.
- Collaborate with the GM and other departments to ensure successful implementation of events and activities.
Job Qualification:
- Previous experience in a supervisory or managerial role within a restaurant or hospitality setting.
- Strong understanding of restaurant operations, customer service, and financial management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage and motivate a team effectively.
- Proficiency in using point-of-sale systems and handling financial transactions.
- Knowledge of health, safety, and sanitation regulations.
Education:
- Associate’s or Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).
Work Environment:
- Fast-paced restaurant environment requiring frequent interaction with staff and customers.
Job Type: Full-time
Pay: Php21,000.00 - Php23,000.00 per month
Schedule:
- Shift system
Work Location: In person
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