Assistant Learning and Development Manager
Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget.
And we strongly believe that our Team Members are more than just “employees”.
Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.
Go Hilton, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.
Join us now and enjoy the Hilton experience for yourself.
The Assistant Learning and Development Manager coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implement systems that promote growth and development, ensuring that all promises to stake holders are delivered. He / she assists the Human Resources Manager/Director of Human Resources in creating an effective and efficient operation for the training section.
What will I be doing?
As the Assistant Learning and Development Manager, you will be responsible for performing the following tasks to the highest standards:
- Update the training notice board with all information on the situation in and out of the hotel as well as training information.
- Assist in the implementation of recognition programs.
- Organize a coordinate approved cross trainings.
- Carry out talent programs according to brand standards.
- Assist to set up and maintain training and talent program policies.
- Propose and coordinate plans to conduct needs analyses and in-house training on a regular basis.
- Propose training plans and ensure that all training records are in place.
- Develop tools and systems to ensure training and development programs meet hotel objectives.
- Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
- Take part in the preparation and planning of the Training department’s goals and objectives.
- Facilitate the implementation of multi-skill programs.
- Manage the planning and delivery of orientation programs.
- Offer support and advice on personal development plans to team members under your supervision.
- Implement appropriate management practices that provide team members with motivation and communication.
- Provide information as required regarding training records and attendance.
- Assist all departmental trainers with their training where necessary.
- Deal effectively with guests and workplace colleagues from a variety of cultures.
- Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.
- Adhere to the hotel’s security and emergency policies and procedures.
- Be familiar with property safety, current first aid and fire emergency procedures.
- Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
The Assistant Learning and Development Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- University graduate.
- Minimum 2 years of related working experience in the hotel industry.
- Have management experience in a training supervisory or above role, in an international 5-star hotel.
- Excellent command of written and spoken English to meet business needs.
- Good communication skills.
- Knowledgeable of Learning & Development.
- Good presentation and teaching skills.
- Good project management skills.
- Excellent coordination and organization ability.
- Willing to take challenges and work under pressure.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
