Designation: Assistant Manager – Operations
Positions: 1
Total Experience: 5 Years to 8 Years
Reporting to: Senior Manager.
About Newage:
Newage is well-known for its freight forwarding software and digitized back office services, which fulfill the ever-changing needs of freight forwarding and logistics industries. Our end-to-end freight forwarding SaaS-based ERP software and digitized back office services improve operational effectiveness, avoid cost leakage, and provide actionable insights to customers. Our digitized services are based on leading technologies and automation functionality, which work well for all types of companies like small, medium, and large businesses for their sales, finance, accounting, documentation, and customer operations. Newage has been serving customers worldwide for over 18 years and has become the foremost choice in the freight forwarding and logistics industry.
Responsibilities:
- Team Management: Oversee and support a team of operations staff, including training, scheduling, and performance management.
- Supervise and mentor a team of operations staff, ensuring they understand their roles and responsibilities.
- Process Improvement: Continuously assess and refine operational processes to optimize efficiency, cost-effectiveness, and customer satisfaction.
- Client Communication: Act as a liaison between the New Age and its freight forwarding clients, addressing inquiries, resolving issues, and ensuring service level agreements (SLAs) are met.
- Quality Assurance: Implement and maintain quality control measures to ensure accurate and timely processing of freight forwarding tasks, such as documentation, customs clearance, and shipment tracking.
- Risk Management: Identify potential risks in operations and develop strategies to mitigate them, such as implementing compliance measures to adhere to regulatory requirements.
- Technology Utilization: Leverage technology tools and software systems to streamline operations, enhance tracking and reporting capabilities, and improve overall service delivery.
- Performance Monitoring: Monitor key performance indicators (KPIs) to gauge operational effectiveness and identify areas for improvement, providing regular reports to management.
- Problem Solving: Address operational challenges as they arise, employing critical thinking and resourcefulness to find solutions that meet both client and company objectives.
Skills Required:
- Experience: A relevant minimum 5+ years of experience in freight forwarding operations, including shipping documentation, customs regulations, and international trade practices.
- Leadership: Ability to lead and motivate a team, fostering a collaborative and results-driven work environment.
- Communication: Strong verbal and written communication skills to interact effectively with clients, team members, and other stakeholders.
- Organizational Skills: Excellent organizational abilities to manage multiple tasks simultaneously and prioritize workload effectively.
- Adaptability: Flexibility to adapt to changing priorities, client requirements, and industry dynamics in a fast-paced environment.
- Attention to Detail: Thoroughness and accuracy in reviewing documents and processes to ensure compliance and minimize errors.
- Problem-solving: Proactive approach to identifying and resolving operational issues, utilizing creative problem-solving skills when necessary.
