B2C Invoicing and Collections Manager

Principal Duties/Responsibilities

Strategy

• Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with

relevant stakeholders and execute agreed strategies.

• Contribute to the development of respective business unit's client service proposition and service

delivery strategy.

Operations Management/Operational Effectiveness

• Ensure operational activities are delivered per the agreed service level agreement.

• Manage workflow, handle escalations, proactively engage resources to address issues and effectively

delegate workload across the leadership team.

• Deliver and contribute assigned operational programs, projects and/or services which are of significance

to the business unit.

• Align with the Simplify – Grow - Transform organizational strategy to deliver continual improvement in

areas such as risk, compliance, quality, and productivity.

• Build and foster high quality relationships with internal / external stakeholders.

• Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering

potential solutions.

• Ensure team adheres to compliance / statutory requirements and operates within the guidelines of

internal & external regulators.

• Collaborate with other teams to improve client satisfaction.

People Management/ Development

• Develop effective succession planning for oneself and all critical roles within the team.

• Develop line managers through coaching and teambuilding while serving as an escalation point for

operational issues and complaints.

• Work with Human Resources to manage talent recruitment, development, and retention requirements for

the business unit.

• Setting appropriate goals & expectations for the team and conducting periodic and annual performance

reviews for all direct reports.

• Build and develop inclusive & diverse teams.

Resource Planning:

• Forecasting and planning of resource requirements

• Manage resources efficiently through peaks and troughs in the business cycle.

• Ensure contingency planning is in place for critical resources.

Top 5 Competencies

• Focusing on Clients

• Conflict Management

• Driving Excellence

• Influencing Stakeholders

• Developing Talent

• Adapting to Change

Required Qualifications, Skills, Knowledge, Experience

Knowledge/Experience:

• Good understanding of Accounting & Insurance Principles preferable.

• Proven track record of providing excellent levels of client service across varied processes & stakeholders.

• Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices.

• Broad operations expertise which encompasses coordinating with diverse logistical functions such as operations, IT, compliance, and risk.

• Critical thought process, analytical & strategic skills.

• Demonstrated leadership and vision in managing teams and major projects or initiatives.

• Excellent interpersonal skills and a collaborative manage

Qualifications:

• Any Graduate / Postgraduate

Skills:

• Excellent verbal and written communication skills.

• Good Interpersonal skills

• Good Analytical skill

WTW is an Equal Opportunity Employer