ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associates to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities
- Retrieve requested documents primarily from EMR systems.
- If documents are not located in the EMR, contact facility staff to obtain them.
- Ensure accurate and complete collection of documents as per request specifications.
- Submit all gathered documents promptly and through the appropriate channels.
- Maintain confidentiality and follow data protection and privacy guidelines at all times.
- Work collaboratively with team members and escalate issues when needed.
Requirements
- At least 6 months BPO experience (Back-office)
- Experience handling EMR (Electronic Medical Records) is an advantage
- Good Verbal and Written English skills
- Excellent analytical and problem-solving skills
- Self-driven, ability to work in a fast-paced environment with minimal supervision.
- Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
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