Billing Analyst

• Review contracts and accurately input sales orders and billing updates into billing, ordering, and production systems, ensuring alignment with contract terms.

• Provide billing operations support, including order validation, product setup, adjustments, reconciliations, and resolving customer concerns.
• Analyze customer agreements and addendums to interpret key terms, conditions, and rates for accurate billing.
• Conduct complex analyses and reconciliations across client portfolios, handle rebilling, and issue credits when needed.
• Stay current with product lines and operational processes to ensure billing practices reflect accurate data usage.
• Build and maintain strong working relationships internally and externally to enhance knowledge and skills.
• Offer technical guidance on resolving advanced billing and order-related discrepancies.
• Communicate with clients to explain invoices, policies, and assist with billing/order-related inquiries.
• Support the Manager in creating and maintaining policies and procedures to ensure billing accuracy and process efficiency.
• Identify and analyze revenue cycle issues, recommend solutions, and collaborate with management on process improvements.
• Assist with mid-month and month-end closing processes to ensure timely and accurate billing.

Required Knowledge, Skills, and Abilities:

• Minimum of 1 to 2 years' experience in revenue cycle or billing.
• Bachelor's degree or equivalent education/experience.
• Advanced proficiency in Microsoft Excel.
• Strong communication skills and ability to collaborate across departments.
• Excellent analytical and problem-solving abilities.
• Ability to manage multiple projects independently and meet tight deadlines.
• Understanding of internal controls in high-volume billing environments.
• Clear and effective written and verbal communication.
• Courteous and patient when interacting with customers.
• Highly organized and detail-oriented.
• Self-motivated and able to work under pressure in deadline-driven settings.

Preferred Knowledge, Skills, and Abilities:

• Experience using Salesforce.
• Familiarity with Microsoft Access.
• Preferred educational background in Business, Accounting, or Finance.