ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Team Lead
- Oversees daily operations for all agents delivering high-quality and valued services
- Conduct training and coaching, including insights and action plans to improve
- Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
- Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
- Perform other supervisory tasks as required
Financial Services
- Process incoming loan applications efficiently and accurately
- Enter customer and loan information into the company’s system
- Contact applicants by phone to gather additional information or clarify application details
- Ensure all required documentation and data is complete and correct
- Maintain a high level of professionalism and customer service in all interactions
- Follow internal procedures and regulatory guidelines
Requirements
- 1 - 2 years BPO experience (preferably financial account)
- At least 6 months team lead / supervisory experience
- Must have basic MS Excel knowledge
- Ability to multi-task, prioritize, and manage time effectively
- Excellent verbal and written English skills
- Willing to work onsite in Makati or Mandaluyong
- Amenable working night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
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