Job description:
TEAM LEAD ( TRAVEL AIRLINE ACCOUNT)
- Oversee the management of a team of associates.
- Effectively address customer inquiries, diagnose issues, and deliver solutions for customer care challenges and service concerns, while coordinating escalations and assessing customer needs.
- Inspire associates through adept management, career development strategies, and the implementation of reporting systems.
- Act as a liaison with other departments within the company that impact technical support.
- Engage in one-on-one relationship management.
- Conduct analysis of reports, including process dashboards and team performance metrics.
- Mentor and support new hires.
JOB TITLE: TEAM LEADER ( TRAVEL AIRLINE ACCOUNT)
LOCATION: 18th floor, Central Bloc, Cebu IT Park
SCHEDULE: Work on-site, Graveyard Shift
START DATE: ASAP
WHAT'S IN IT FOR YOU?
-UP TO 35K OFFER ( basic depends on the exp level or tenure)
-20% night differential
-HMO day 1
Other perks and benefits will discussed during JOB Offer Discussion.
WHAT WE'VE BEEN LOOKING FOR?:
- MUST HAVE 2 years exp as a Team Leader in a travel account/telco
-At least COLLEGE LEVEL/College GRADUATE (With DIPLOMA/TOR)
-Excellent Communication Skills
-Can START ASAP
Kindly send your resume for quick processing or message me directly on my VIBER (0917 103 5328)
We're not just hiring, we're building a team! Apply now." :')
Job Types: Full-time, Permanent
Pay: Php35,000.00 - Php40,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Night shift
Supplemental Pay:
- 13th month salary
Work Location: In person