Job Description:
Essential Job Functions:
- Life & Annuities domain expert with call center experience
- Hands on problem solving, risk mgmt. and drive solutions
- Minimum 8 yrs of experience in L&A and overall experience of 15+ in the BPS Contact Center and Insurance Industry space
- Optimizing operational expenses while ensuring delivery remains within budget
- Experience with insurance technology platforms, automation tools, and digital transformation initiatives.
- Lead process improvement initiatives and manage daily operations, focusing on achieving efficiency and compliance.
- Supervise and mentor a team of managers, senior analysts, and analysts.
- Collaborate with cross-functional teams to enhance and streamline business processes.
- Analyze data and performance metrics to identify areas for improvement.
- Ensure that the team meets or exceeds performance targets and quality standards.
- Participate in budget planning and resource allocation.
- Report regularly on process performance and improvements.
- Contribute to the development of strategic process-related plans.
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Proven experience in business process transactions
- Proficiencies in business process management and optimization
- A continuous learner that stays abreast with industry knowledge and technology
- Advanced degree in a relevant field a plus
- Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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