Business Operations Manager

Operations Manager

• Work Address: NAIA, Pasay City, Philippines
• Work Set-up: On - site
• Work Schedule: Day shift

JOB DUTIES AND RESPONSIBILITIES:

• Ensure the operational targets (financial and quality related) are continuously met, strategic planning, oversight and management of related systems, management of key performance indicators as well as drive continuous improvement activities.

• Participate and conduct internal/external audits when deemed necessary and instruct all concerned personnel in the use of problem-solving tools and the Quality Management delivery systems – to include development and support of all business processes in the application of continual improvement activities and methodologies.

• Participate in operational strategy development and manage KPIs as well as provide continuous improvement leadership to the Unit.

• Lead problem-solving efforts to resolve customer issues and improve business processes.

• Standardize quality approaches across the Unit, including processes, tools and measurable concepts.

• Extensive involvement in the management of the company’s Quality/Excellence models and systems.

• Communicate various workforce effectiveness principles and their impact on the profitability of the business through improved product quality, increased productivity and improved effectiveness of the workforce.

• Develop, implement and monitor all key lean and other systems, operational projects and procedures ensuring compliance with customer requirements while supporting cost, schedule and budget requirements

QUALIFICATIONS:

• At least 10 years' work experience in Quality Assurance, Business Management or Technical field with solid background in operations management, project management and/or business processes with sound financial management skills

At least 8 to 10 years of managerial proficiency. Candidate with a master’s degree is an advantage. Candidate from an airline catering service industry is preferred.

• Excellent written and verbal communication and presentation skills.

• Strong understanding of different operational excellence concepts such as Lean Manufacturing, TQM, Kaizen etc. and excellent problem solving, interpersonal communication and project management skills.

• Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability.

• Ability to drive vehicle with professional driver’s license.

• No specific licenses or accreditation is critical to the position, however, candidates with license in the field of Engineering, special accreditation and certification in Quality Management and related operational excellence concepts an advantage.

HIRING PROCESS:

• Onsite Interview (could be more than 1 day if interviewer is not available)

• HR Manager > Managing Director > President (Managers)

• After interview confirmation, please allow 3 days to set a schedule as client needs to

process visitor’s pass

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Years of experience in Quality Assurance, Business Management, or a related technical field :
• Years of managerial experience in operations management or a similar role? :
• Years of experience in airline catering service industry:
• Are you familiar with Lean Manufacturing, TQM, or Kaizen methodologies?
• Have you led projects that required managing cost, schedule, and budget requirements?
• Have you managed budgets or financials as part of your operational responsibilities?
• Do you have any certifications in Quality Management or related operational excellence concepts?
• Do you have a professional driver’s license?
• Are you comfortable working in an on-site role, with locations in NAIA, Pasay City?
• Notice period:
• Current/previous salary:
• Expected Salary:
• Reason for leaving previous/current job:
• Active viber and phone number:

Work Location: In person